Return Policy – overstocksheetclub.com
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Return Policy

If you have any questions regarding your order, please email support@overstocksheetclub.com

Customer Service Hours: Monday-Friday 10am-5pm PST

 

RETURNS
Customers have 14 days after the delivery date, to send items back for a refund. In order for a package to be accepted for a refund, returned items must be unopened and unused, meaning in its original covering, no stains, and neatly folded the way it was sent out.

Please send unopened items to our facility below:

31143 Via Colinas
Suite #506
Westlake Village, CA 91362

Please make sure to specify the order number on the return slip so we can ensure your credit is accurate. A specialist will inspect the package to make sure it is in an acceptable condition, please give us 3-7 business days to process your return.

 

LAST CHANCE ITEMS
Items ending in $.00 are considered “Final Sale,” as is mentioned on their product page. These items are not eligible for a refund and will not be accepted for a refund. This includes but is not limited to defective products.

 

FEES
Please note that original shipping fees are non-refundable and return shipping costs are the customer’s responsibility. A restocking fee will be assessed on orders, this fee is not to exceed $19.95 and is determined based on how many items were returned. This fee is used to cover a small portion of the loss we incur for the original shipping and handling, time spent gathering the order, time spent inspecting the return, and restocking it in the warehouse.

 

RESERVED RIGHTS REGARDING RETURNS
The Bed Sheet Club Inc. reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

- An irregular or excessive returns history
- Potential fraudulent or criminal activity

Similarly, OverstockSheetClub. reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

 

LOST PACKAGES
We ship all packages via UPS or USPS. An email with your tracking number is sent to you at the time of processing which can take up to 7 business days of your order. If you haven't received your tracking number, you can login your account or you can email us at support
@overstocksheetclub.com with the subject "TRACKING NUMBER" and you'll receive a response quickly.

Please understand we trust our carriers with our daily shipments and leave your package securely in their hands. We appreciate the opportunity to correct any mistake that happens in the delivery process.

If the tracking page shows “delivered” yet you believe that the package was not received, please file a claim with UPS here: https://www.apps.ups.com/webClaims/create.

Afterwards, please contact us about the incident, and we will file a claim as well.