Returns, refunds, no games.

Every sheet set comes with a 100-night sleep trial. Sleep on them, wash them, live with them. If they aren't right for you, send them back any time in the first 100 nights for a full refund — no restocking fees, no fine print.

1. Contact us first via the Contact page with your order number — we'll send you a prepaid return label.
2. Pack it up — any box or mailer works; include a note with your order number so we match the return to you.
3. Drop it off and ship it to our Houston facility:

A specialist inspects the package on arrival. Returns are processed within 5–10 business days during non-holiday periods.

For a refund to be issued, your return claim must reach us within 100 nights of receiving your items, and your order number must be inside the package (or on the prepaid label we issued).

Once your return arrives and passes inspection, your refund lands within 5–10 business days, back to your original payment method.

• Return shipping is on us — request a prepaid label and the trial return costs you nothing.
• Original shipping fees (on orders under $75 that paid for shipping) are non-refundable.
• Refused shipments: if you refuse a delivery instead of accepting it and arranging a return, the original shipping cost plus the cost of the return is deducted from your refund, and a restocking fee applies. Always accept the package, then contact us.

We accept cancellations any time before your order ships. We typically prepare orders in 1–2 business days — and depending on the order, it can ship sooner. Once you receive the "shipped" email, cancellation is no longer possible (but a return is).

We pack every order to survive the truck. In the unlikely event your item arrives damaged, contact us immediately — damage claims must be made within 14 days of receipt.

1. Save all packing materials — the carrier may need to inspect them.
2. Photograph the damage — a quick phone photo is fine.
3. Send the photos through the Contact page (topic: “Damaged item”) to be considered for an exchange.

Items whose sale price ends in $.00 are Final Sale — this is flagged on each product page above the Add to Cart button. Final Sale items are not eligible for return or refund, including defective products.

We ship via FedEx, UPS, and USPS. Your tracking number is emailed when your order is processed (up to 7 business days). Haven't received it? Log into your account, or reach out via the Contact page (topic: “Tracking / lost package”) for a quick reply.

If tracking shows "delivered" but the package isn't there: file a claim with the carrier (UPS claims here), then contact us — we'll file a claim on our side as well and make it right.

Overstock Sheets reserves the right to define, limit, refuse, and/or reject returns from any customer at any time due to:

• An irregular or excessive returns history
• Potential fraudulent or criminal activity

We likewise reserve the right to refuse service to any customer or entity for the same reasons. This protects the honest 99.7% of customers who make our pricing possible.